Free Shipping on orders from R2000 N All Prices include VAT and Import Duty Crash Protection - Protect Your Investment } Open Weekdays 8-5pm

How Does It Work?
Droneworld Crash Protection is provided at a fee and available exclusively for all new DJI Mavics and all new DJI Phantoms purchased from Droneworld or online at www.droneworld.co.za at RRP.
By purchasing from Droneworld, you will receive a coverage amount equal to the market price of your aircraft for repair services within the validity period, providing you with a worry-free flight.

Other Benefits
50%  discount from one of our DJI aircraft rental fleet while your Aircraft is under repair

Unlimited Repairs
There is no limit to the number of times your aircraft can be repaired, provided the coverage amount is not exceeded. If we replace the Drone under Crash Protection Droneworld will keep the Broken Drone.

Validity Period
Droneworld Crash Protection is valid for 12 months from the date of purchase and will automatically terminate once repair cost equals the market value of aircraft.

Replacement Process
If damage occurs, contact Droneworld Crash Protection via customer support at www.droneworld.co.za
Send or deliver your product (including the aircraft, gimble, propellers, and 
battery), to our store in Cape Town.
Do Not return remote controller.
Please include your contact details with your package and send only to Droneworld, 154 Main Rd, 4th Floor, Equinox building etc Deliveries to Postnet or Post Office will NOT be collected.

Termination
Droneworld Crash Protection will be terminated without notice in the following situations:
– The service has expired
– Your DJI product was repaired by non-official DJI repair centre
–  If the customer has found to have broken a product on purpose, the service will be terminated automatically.

During the validity period, if accidental damage occurs during normal use, repair fees and related costs will be covered by Droneworld Crash Protection.Your aircraft will also be repaired subject to a small excess of just 5% of the purchase price. Repair costs and aircraft conditions must satisfy Droneworld Crash Protection which is that you must prove a min of 5 hours flying time on your DJI account on the drone that you are claiming on.

What’s Not Covered

  • Lost or partially lost aircraft, gimble or camera stolen, forgotten or abandoned product 
damage caused by flight under unsuitable or illegal flight conditions.
 This includes Pilot negligence eg Drone out of line of sight, DJI safety recommendations are ignored or cancelled during flight.
  • Remote controller.
    Liquid Damage of any kind
  • abrasions or shell damage that does not affect the performance of the product
  • direct or indirect losses caused by force majeure
 repair requests
  • outside of the period of validity
  • 
damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
  • You will not be covered if aircraft is flying in poor light conditions.
  • You will not be covered if aircraft is in sport mode.
  • You will not be covered if your device is being flown on/with someone else’s account.  It must be flown on the account it is registered with.
  • Flight logs must show that flights during which incident occurred were done in line of sight.
  • Clients must provide flight logs from the DJI app in order to process the claim. Failure to provide flight logs will result in an unsuccessful claim.
  • Client needs to be filming while the crash occurs and have the footage as proof that will accompany the flight record. Failure to provide this will result in an unsuccessful claim.
  • Third party apps will void claims to Crash protection

3rd Party Apps
Drone World crash protection will not cover your drone if you use third-party apps, you must use the DJI App

 

Frequently Asked Questions

 

Is Crash Protection available in Namibia?

Yes, Crash Protection is available in Namibia, Botswana, South Africa
 

What information should I provide when submitting a claim?

Please fill in the details here.
 

How long does the vetting process take?

Up to 2 working days provided all the information required is provided.
 

How long until repaired or replaced?

Usually when all parts are available repair will take between 3-5 working days

  • Alexander John Vipond

    I have been battling with my Mavic Pro for the last couple of months was getting very frustrated. Bought one of the first ones when they were launched. Drove from Plett to CT and was met by Ashley. What can I say, Ashley (Droneworld) went way and behond to repair my Drone. Thank you guys very much. Excellent Excellent Excellent

  • Gavin Jaime Fouché

    Great online store, I ordered my drone on Monday and received it today (Wednesday) in the DSV locker (in Gauteng). Great shipping time, good service on Facebook messages (the website online support system isn't great). Happy customer.

  • Colin chapple

    I tragically crashed my P4Pro into a wind turbine, tried various parties here in Joburg to get it fixed and also tried the UK, all to no avail,. They all wanted to do a complete swop of the camera and gimble for the cost of a refurbished drone!. Contacted Drone World, dropped it off with the staff there who were extremely helpful and confirmed that they could replace the broken, components only, voila three day later the drone is on its way back to me and for a third of the alternative price. Thank you for indulging my questions and the timely repair.

  • Sean Nel

    I went directly to Droneworld because of bad TakeAlot Experiences, and was mildly surprised that as a standard, they have next day delivery if you are early enough and the pricing was better!I was doing an online purchase which I couldn't complete because of a software bug surrounding my delivery address. Live Chat got me connected to Ashley that created an invoice for me on the fly as well as a link for online payment and boom. All sorted. Products delivered on time, neatly packaged and undamaged boxes.Happy as a clam. 😊

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Ivan Carolus

    Friendly, courteous staff. Just wish they could have some signage from Main Road because it is challenging for first time visitors.

  • Kevin Meiklejohn

    Just had the most satisfying experience with my purchase from DroneWorld. Not only was the point of sale from Dylan top notch, but his after sale service even better after some small items was missing on delivery. Thank you Droneworls and Dylan for your excellent service.

  • Garreth Grosch

    Great service. Ashley was professional and efficient. Will definitely recommend this to fellow Pilots.

  • Sean Todd

    Brilliant service from Dylan in sales.. Had a question or two on the phone about a RONIN S and he said he would call me back which he did within 5 minutes.. Popped in this morning to purchase one.. well done great service

  • Renier Jordaan

    Brandon offered the perfect solution to my problem after the "untimely" demise of my P3 Pro. He orchestrated a search and found a used unit to replace my old one enabling me to continue using the accessories I have. Thanks Brandon

  • Esther Kuerten

    Great advise and a good deal!

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Dinesh Mooloo

    Excellent, professional and informative service from Dylan and the team at Drone world.

  • Anton Henning

    To all the repair staff at DroneWorld... in particular Ashley... thank you for the amazing service that I have received on the repair of my RC unit. It was fast and the unit is working 100%... was working with it for 3 days after that and not one problem. I can safely recommend DroneWord and there repair staff, your drone is in good hands.

  • Craig Pidduck

    Awesome service from dylan! Thanks for the great help and assistance with a crashed drone and new P4!

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Pierre Van Staden

    AWESOME company, placed an order online and was sent the following day to JHB. The courier companies was slow with delivery, but got my order just in time. In all, Droneworld definitely has my support. Thanks alot for everything!!! The lady who helped was Natasha. HAPPY FLYING!!!!

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Jenny Osullivan

    I just want to say huge shout out to Dylan in Sales he was amazing online chat helped me to purchase a Mavic 2 Zoom I am from zim and Dylan awesome service thanks so so much very happy with purchase

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Hilton Fowkes

    Gave me a lot of time and advice the Brian.

  • Skye Booysen

    I am Tanith Hobkirk. Brandon assisted me in purchasing a combo set for my husband, and gave the most friendliest service as well as advice. Even gave me a better deal than what we expected! Great service, great personality and great knowledge!! well done!

  • Alfonso Abril

    Very nice service, the contact, information and transparency have been great. The drone arrived to Johannesburg in only 1 day. 100% recommended.

  • Stephan Baron

    Drone World thanks for the help, Mike T you were awesome man big help! Can get back to shooting!

  • Elle PhotoSA

    Great Sales service from Dylan Tunmar

  • Hendrik Groenewald

    Dylan and staff, so friendly and easy to talk to. Answer immediately and or quick response time on questions raised. Delivery was quick on items ordered. At first I was skeptic, but I enjoyed the outcome of my business with Dylan and team and I'm very positive about doing business again with them. TX Dylan and Team!

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Michael Hartmann

    The DJI specialists in CPT, excellent, friendly service

  • Jim Dowe

    I needed a replacement drone - other lost in accident. Could't decide on specific model but after speaking to Dylan @ Droneworld Cape Town, he made it so easy. I was so happy with the deal I was offered and for the prompt service and delivery of the drone. Well worth a phone call to Dylan to purchase a drone. THANKS Dylan

  • Dick Peters

    I came from Swakopmund all the way to get my drone fixed, Mike Thornhill assisted me and managed to repair my drone THE SAME DAY because of the distance issue, he gave me constant feedback and super service, the price I payed was also very fair and reasonable, thank you Drone World for assisting me and putting me back in the air!!!

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Justin Campos

    Dylan from DroneWorld sales in Cape Town was amazing! So efficient, friendly, knowledgeable and overall a fantastic experience. Great coffee to add to the experience. Thanks DroneWorld!

  • Cam_J Walk

    Dylan provided us with all the information required to be confident in our decision. Thank you for the assistance and great service.

  • Steve Rose

    Excellent customer service from Dylan and his team. Spent days and days emailing back and forth asking technical and general questions but they remained patient and assisted me with the selection of the correct drone for my needs and the accessories to complement what I intend to use the drone for. Also, next day shipping, awesome! Thanks again - Steve

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • jon monsoon

    Pleasantly surprised by the awesome customer service (from initial phone call to collection of the product I purchased). Sales guys demonstrate actual, useful knowledge about their products and even though an item in the bundle I purchased was out of stock at the time, they kept to their promise and couriered the item to me as soon as the stock arrived. Unbeatable prices makes shopping here a win.

  • Daniel Veretnik

    I've bought several drones and accessories from Droneworld the past year and a half. I am really happy with the service. I always deal with a guy by the name of Dylan and he always helps me out with any questions I have. Well done Drone World and Dylan!

  • Amy Haddon

    We required a new drone urgently and contacted Droneworld. Not knowing much about drones, they managed to answer our questions quickly and detailed. We then needed the drone couriered to us in a hurry and they successfully got it to us quicker than we even anticipated. We are very happy with their service, thank you Dylan for all the help.

  • Amy Rossouw

    Very helpful

  • Unaswi Mothuti

    I ordered a drone at around 11am on a Thursday. They said 3-4 days delivery. I got the drone by 10am the next day, less than 24 hours. You guys made my Friday Thank you.

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Dylan Van jaarsveld

    Awesome experience

  • Craigen Clough

    I would like to thank Droneworld for their great customer service!! Ashely was their representative and he was amazing and replied to my emails in no time at all. Issue was resolved without a hitch.. Thanks guys!

  • Sean Paterson

    One of my favorite places to go for all things drone related. Very helpful and friendly staff.

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