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FAQ

Drones are Legal to fly in South Africa since 1 July 2015.

Even though you do not need a license for hobby flying, please note the following information regarding regulations for flying a drone as a hobbyist or as a business:

The operation of Remotely Piloted Aircraft (RPA) is regulated in terms of the South African Civil Aviation Regulations.
Operations as a hobbyist or as a commercial endeavour are both subject to the terms of Regulation 101.01.4 of the Civil Aviation Regulations. Click here for more info

How difficult is it to fly the drone?

The improvement in Drone technology has made flying a drone much easier than ever. Some of the very latest drones, have automatic takeoff, automatic landing gear retraction, autonomous waypoint flying, automatic landing gear deployment, and automatic landing and shutoff. Electronic gyros, keep the craft stable evening relatively windy conditions, so even if you take your hands off controls the aircraft will just stay in its position. Should you fly your drone out of range, it will climb to a height defined by yourself, and return and land to its takeoff position. On many drones you have in-flight information sent directly back to you, either on a separate remote screen or on your smart phone. That information will tell you, the speed, height, direction, distance from yourself, and battery condition of your drone. When your battery level gets to a certain point, the drone will decide it needs to return home by itself, And auto land.[/expand]

What warranty to I get on my drone?

1 year warranty on the drone and controller, 6 months warranty on the battery and gimbal

How long does the battery last?

Depending on your model of Drone flight time is up to a maximum of 25 minutes per flight

How to I keep my software up to date for my drone?

Simply visit the manufacturer’s websites to check for frequent updates, details are available in your instruction manual.

How do I get spare parts for my drone and how do I repair it?

Spare parts are available through us.

What weather conditions can I fly my drone in?

Drones can be flown in surprisingly bad weather. We recommend you start flying in only the best conditions, And then with experience use your drone in stronger winds. Please remember if you fly long-distance with the wind, it will take much longer to get back(if it’s windy).

Do I need Wifi or cellphone signal?

NO YOU DONT!

How does the auto return home function work?

It could be one of a few reasons it automatically returns home: should the battery run low, once it is out of range and when you turn the remote control off.

 

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Johan van Rensburg

    Thanks so much drone world. I ordered my drone in lock down and was never expecting it to arrive soon but Natasha was a star and helped me and kept me updated to the last day when my drone arrived and a day early was a nice surprise. Thanks Drone world

  • Edwin Naicker

    My Initial experience with Droneworld was satisfactory, once Liesel understood my customer need, the level of service increased drastically, she has provided Stellar service and the communications skills was STELLAR. Will always purchase from Droneworld. Well done.

  • Jason Chabalala

    being new to both drones and online (relatively new to onlie) purchases, this was a pleasant experience doing business with Droneworld, prompt and on time delivery.

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Colin chapple

    I tragically crashed my P4Pro into a wind turbine, tried various parties here in Joburg to get it fixed and also tried the UK, all to no avail,. They all wanted to do a complete swop of the camera and gimble for the cost of a refurbished drone!. Contacted Drone World, dropped it off with the staff there who were extremely helpful and confirmed that they could replace the broken, components only, voila three day later the drone is on its way back to me and for a third of the alternative price. Thank you for indulging my questions and the timely repair.

  • Anton Henning

    To all the repair staff at DroneWorld... in particular Ashley... thank you for the amazing service that I have received on the repair of my RC unit. It was fast and the unit is working 100%... was working with it for 3 days after that and not one problem. I can safely recommend DroneWord and there repair staff, your drone is in good hands.

  • Michael Hartmann

    The DJI specialists in CPT, excellent, friendly service

  • Tauriq Ajam

    Always knowledgable and great staff and great prices! Got an Osmo Action with accessories and Im loving it!

  • Cam_J Walk

    Dylan provided us with all the information required to be confident in our decision. Thank you for the assistance and great service.

  • Larry Gordge

    Thanks to Brian Cassiem and the Drone World Team for a faultless online shopping and superfast delivery experience. I am super impressed!!

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Ray Johnson

    Good customer communications. The sales rep Brian went the extra mile more. Thanks for the good experience!

  • Manon J

    Really fantastic customer service. Super impressed, well done!

  • Pierre Van Staden

    AWESOME company, placed an order online and was sent the following day to JHB. The courier companies was slow with delivery, but got my order just in time. In all, Droneworld definitely has my support. Thanks alot for everything!!! The lady who helped was Natasha. HAPPY FLYING!!!!

  • Garreth Grosch

    Great service. Ashley was professional and efficient. Will definitely recommend this to fellow Pilots.

  • Yousuf Asmal

    Good support. Answered any questions I had. Delivered product on time and packaged neatly.

  • Alex Lineker

    Such fantastic people, not only great service and products they also advised me on what would be my best drone. Almost ready to get me next one from them. Fast safe delivery too !

  • Derick van Eeden

    Purchased several items that were on backorder. Quick response to my progress checks. I was offered a partial shipment, due to a delay of 1 item from supplier. Received a tracking #, once shipped. Happy customer! :-)

  • Dylan Van jaarsveld

    Awesome experience

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Kevin Meiklejohn

    Just had the most satisfying experience with my purchase from DroneWorld. Not only was the point of sale from Dylan top notch, but his after sale service even better after some small items was missing on delivery. Thank you Droneworls and Dylan for your excellent service.

  • Dinesh Mooloo

    Excellent, professional and informative service from Dylan and the team at Drone world.

  • IHadToGo

    Thanks to drone world, purchase was easy, quick and the assistance was spot on and very helpful.

  • Dian Jacobs

    I sent my drone in for a repair and everything went smooth. Never felt uncomfortable with sending the drone away. Even though the pandemic struck while my drone was there, the service was not delayed. They are the best in the Cape Town area by far.

  • Sean Paterson

    One of my favorite places to go for all things drone related. Very helpful and friendly staff.

  • Justin Campos

    Dylan from DroneWorld sales in Cape Town was amazing! So efficient, friendly, knowledgeable and overall a fantastic experience. Great coffee to add to the experience. Thanks DroneWorld!

  • Howie Sommerfeld

    Great experience when purchasing my drone from them!

  • Justin Govender

    I purchased a Phantom 3 pro drone from Droneworld, this was my second drone (the first one came to an unfortunate end haha). After insurance paid out for the replacement I was able to get this one from Droneworld. The process was so smooth and helpful. Before even purchasing Droneworld provided me with a replacement quotation so that I could show the insurance company the value and once ordered the delivery showed up promptly within a few days. Even before I made the commitment to buy I got a call from their sales team checking in on how my insurance claim was going and anything else they could to help. Great service, great product! Always happy to recommend them

  • Jano Barnard

    Great service received so far from DroneWorld when buying parts such as drone batteries from them. They also have a large range of products, so I'll definitely be making use of them again soon.

  • Ross Kent Photography

    Many thanks for the service with all my DJI products it is such a pleasure to work with you guys - always helpful, knowledgeable and understand my business needs - sometime even better than my self. Sorry my doggie wanted to be in the picture as well (didn't buy her from Droneworld :) :) :) )

  • Elle PhotoSA

    Great Sales service from Dylan Tunmar

  • Elbey - Wayne

    Thank you for the good service, new toy arrived, time to play...

  • Unaswi Mothuti

    I ordered a drone at around 11am on a Thursday. They said 3-4 days delivery. I got the drone by 10am the next day, less than 24 hours. You guys made my Friday Thank you.

  • Hilton Fowkes

    Gave me a lot of time and advice the Brian.

  • Jayde Pass

    Great sales service, Bought myself a Tello dji Drone, quick delivery and and cheapest offerings on drones on the market.

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Shilo Nel

    Awesome service and very fast delivery. Thank you guys for everything awesome

  • Tania Steffens

    Just received my first purchase from DroneWorld today after placing my order yesterday. What a pleasure to do business with them. I ordered a case for my few months old Dji Mavic 2 Pro, and I'm very pleased and happy with the quality of the product. Thank you for including a free remote control sunhood into the package. I will make good use of it. I'm definitely buying all my drone gear from them in the future with confidence and reassurance that I'll be getting the best service and products.

  • Jenny Osullivan

    I just want to say huge shout out to Dylan in Sales he was amazing online chat helped me to purchase a Mavic 2 Zoom I am from zim and Dylan awesome service thanks so so much very happy with purchase

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Martin Koorsen

    Great service

  • Jay-Mark Horn

    Excellent service, and great prices! Wouldn't buy a drone elsewhere

  • Prahish Singh

    Thank you to the team at Drone World for the awesome service during my purchase. Great service !!!

  • Andre strydom

    Very happy with drone and service

  • Mark Becker

    great service, great drones, 3 drones purchased so far from DroneWorld and I am still very happy!

  • Ivan Carolus

    Friendly, courteous staff. Just wish they could have some signage from Main Road because it is challenging for first time visitors.

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Grant B

    Have everything you need for dji, friendly and helpful advice

  • Renier Jordaan

    Brandon offered the perfect solution to my problem after the "untimely" demise of my P3 Pro. He orchestrated a search and found a used unit to replace my old one enabling me to continue using the accessories I have. Thanks Brandon

  • TK

    Thanks to Brian and Dylan to a great they are great and always ready to help. Thanks for the great service gents. I am still enjoying the DJI Mavic Pro and has been a great asset.

  • Amy Rossouw

    Very helpful

  • Craig Pidduck

    Awesome service from dylan! Thanks for the great help and assistance with a crashed drone and new P4!

  • Chaital Jinabhai

    I got the drone well in time, as i bought it for my sons birthday. DroneWorld updated me regularly and guaranteed that i would have it before his bday. I got it! My son was super happy. Excellent service!!!

  • Eugene Quintus Neethling

    Well...what can I say. Bought 2 drones from Drone world already and the service was excellent every time. My drones where ready when i got there and everything was been shown to me how it works etc. Will buy from them anytime. Phantom 3 and Inspire 1 V2.0. Best of times in my life

  • Heinrich Veldsman

    I bought a secondhand DJI Mavic Pro from Droneworld (Brian) and even though there was a slight hiccup; they didn't make their mistake my issue. I received good service from Brain and received my drone 2 days after payment. Even though the drone might be secondhand they still include a 6 month warranty. I will definitely recommend Droneworld to new and experienced pilots.

  • Cassim Mathir

    Placed a online order for a DJI Mavic 2 pro and I'm based in Jhb. When the drone arrived I had problems with the remote controller not charging. When I called the customer care line Natasha took the call and assured me I don't have to worry at all, if there is a problem the unit it will be taken care of. Brian who assisted me with my purchase arrange to have the drone uplifted at no extra charge to myself. A brand new unit was then sent out to me. Besides having the best deals and lowest prices would definitely recommend Droneworld for the best after sales service. A big thank you to Brian, Natasha and Ashley for going the extra mile to assist a me......... and all of this was during lockdown when everyone was not in the office and working from home.

  • Vaughan Wood

    Highly efficient team under Ashleigh's strict supervision.The driving force behind Droneworld who goes the extra mile for her customers.

  • Hendrik Groenewald

    Dylan and staff, so friendly and easy to talk to. Answer immediately and or quick response time on questions raised. Delivery was quick on items ordered. At first I was skeptic, but I enjoyed the outcome of my business with Dylan and team and I'm very positive about doing business again with them. TX Dylan and Team!

  • Skye Booysen

    I am Tanith Hobkirk. Brandon assisted me in purchasing a combo set for my husband, and gave the most friendliest service as well as advice. Even gave me a better deal than what we expected! Great service, great personality and great knowledge!! well done!

  • Sean Nel

    I went directly to Droneworld because of bad TakeAlot Experiences, and was mildly surprised that as a standard, they have next day delivery if you are early enough and the pricing was better! I was doing an online purchase which I couldn't complete because of a software bug surrounding my delivery address. Live Chat got me connected to Ashley that created an invoice for me on the fly as well as a link for online payment and boom. All sorted. Products delivered on time, neatly packaged and undamaged boxes. Happy as a clam. 😊

  • Sean Hall

    Very fast and efficient.

  • Sean Todd

    Brilliant service from Dylan in sales.. Had a question or two on the phone about a RONIN S and he said he would call me back which he did within 5 minutes.. Popped in this morning to purchase one.. well done great service

  • Nic van Rensburg

    Thanx Guys for your prompt and friendly service...

  • Stephan Baron

    Drone World thanks for the help, Mike T you were awesome man big help! Can get back to shooting!

  • Alfonso Abril

    Very nice service, the contact, information and transparency have been great. The drone arrived to Johannesburg in only 1 day. 100% recommended.

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Gavin Jaime Fouché

    Great online store, I ordered my drone on Monday and received it today (Wednesday) in the DSV locker (in Gauteng). Great shipping time, good service on Facebook messages (the website online support system isn't great). Happy customer.

  • Daniel Veretnik

    I've bought several drones and accessories from Droneworld the past year and a half. I am really happy with the service. I always deal with a guy by the name of Dylan and he always helps me out with any questions I have. Well done Drone World and Dylan!

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Esther Kuerten

    Great advise and a good deal!

  • Otto Whitehead

    Amazing customer service

  • Steve Rose

    Excellent customer service from Dylan and his team. Spent days and days emailing back and forth asking technical and general questions but they remained patient and assisted me with the selection of the correct drone for my needs and the accessories to complement what I intend to use the drone for. Also, next day shipping, awesome! Thanks again - Steve

  • jon monsoon

    Pleasantly surprised by the awesome customer service (from initial phone call to collection of the product I purchased). Sales guys demonstrate actual, useful knowledge about their products and even though an item in the bundle I purchased was out of stock at the time, they kept to their promise and couriered the item to me as soon as the stock arrived. Unbeatable prices makes shopping here a win.

  • Reinhardt Ras

    Prices are reasonable. Stock is sometimes an issue, but overall I would say that you get very good service. They repaired my Spark when it crashed and they did a very good job. Keep up the good work!

  • Derek Crots

    Stunning Company and serves I received from them many times over.

  • Alexander John Vipond

    I have been battling with my Mavic Pro for the last couple of months was getting very frustrated. Bought one of the first ones when they were launched. Drove from Plett to CT and was met by Ashley. What can I say, Ashley (Droneworld) went way and behond to repair my Drone. Thank you guys very much. Excellent Excellent Excellent

  • Martin Prinsloo

    DroneWorld offered excellent advice and after sales support on products. Online chat worked great with very quick response times. Great assistance on getting my delivery to me the quickest way possible. Great job! Highly recommended!

  • Dick Peters

    I came from Swakopmund all the way to get my drone fixed, Mike Thornhill assisted me and managed to repair my drone THE SAME DAY because of the distance issue, he gave me constant feedback and super service, the price I payed was also very fair and reasonable, thank you Drone World for assisting me and putting me back in the air!!!

  • Craigen Clough

    I would like to thank Droneworld for their great customer service!! Ashely was their representative and he was amazing and replied to my emails in no time at all. Issue was resolved without a hitch.. Thanks guys!

  • Colin Broad

    Fast, Friendly and efficient service. Very happy. Worldwide covid restrictions delayed stock delivery but, once it arrived my DJI Mavic Mini battery was delivered at lightning speed. Thanks Droneworld.

  • Amy Haddon

    We required a new drone urgently and contacted Droneworld. Not knowing much about drones, they managed to answer our questions quickly and detailed. We then needed the drone couriered to us in a hurry and they successfully got it to us quicker than we even anticipated. We are very happy with their service, thank you Dylan for all the help.

  • Jim Dowe

    I needed a replacement drone - other lost in accident. Could't decide on specific model but after speaking to Dylan @ Droneworld Cape Town, he made it so easy. I was so happy with the deal I was offered and for the prompt service and delivery of the drone. Well worth a phone call to Dylan to purchase a drone. THANKS Dylan

  • Ricky Want

    Brian was awesome, very quick service and helped make sure I got what I needed for the right price

  • Amy Rossouw

    Very helpfull

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