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Covid-19 Update

Lockdown Diaries: 26th March 2020, Great news! Our online stores are OPEN! Invest in our lockdown deals today, prices are locked down until the 16th of April price promise! Shipping commences 17th April

Welcome to our
Repair & Trade-in Centre

Repairs Powered by Certified DJI Repair specialists
Due to the Corona Virus, All repairs Lead time will increase by 1 working day.

Crashed your drone? Don’t despair! Droneworld is here for you! Unable to load the latest firmware? Need an upgrade? Droneworld’s skilled repair technicians can get your aircraft back in the air in no time. We test fly every repaired aircraft and all our work is guaranteed.

 

Simply log a ticket and choose your repair type from the drop down menu. Please note, all pricing would be subject to a full assessment and could vary. You will receive instructions via email within 48 hours on how to send the unit to us. Our technicians will then investigate the problem and give you a quotation for the repair work. If you decide to go ahead, we will require full payment upfront. Our skilled technicians will fully repair your drone and test fly it, before returning it to you with a clean bill of health and a guarantee on our repair work. If you reject the quote, you simply pay R700 diagnostic fee + return shipping and we will send it back to you in the condition we received it in.

Service & Camera Gimbal Refurb Packages

* from R1500

Log a Ticket

Replacement of Camera Gimbals only.

Quotes on repair will vary subject to assessment of drone.

 

*Indicative pricelist:

Mavic AirCamera Gimbal @ R8995*
Mavic ProCamera Gimbal @ R5995*
Mavic 2 ZoomCamera Gimbal @ R15995*
Mavic 2 ProCamera Gimbal @ R19995*
Phantom 4Camera Gimbal @ R10995*
Phantom 4 ProCamera Gimbal @ R15995*

Trade In your Drone

Please supply some information about the product you would like to trade in and we will gladly assist.

More Info

8 + 5 =

Purchase 1 year's telephonic support @R399

Telephonic support during office hours 6 days a week, Online support within 4 hour turnaround time within office hours @ R399

Add to cart

Frequently Asked Questions

 

  • How long after I logged a ticket do I get a reply?

    up to 48hrs

  • Can a water damaged drone be fixed?

    We are very sad this happened to you, it is unfortunate that water and electronics do not mix, therefore it is considered Beyond Economical Repair.

  • How long is the assessment process?

    2-3 working days

  • How long does the repair take?

    Best case scenario, with all spares being available and after payment is received, up to 3 working days

  • What happens if I don’t want to go ahead with the repair?

    You may arrange collection or you would need to pay for shipping the drone back to you and the assessment fee

Terms & Conditions

 
  1. Choose your Repair option when you log a ticket
  2. Receive email with instructions on how to ship your drone to us.
  3. Once we have received your drone, we will send you an email confirming the receipt of your items.
  4. Once assessed, we will send you an estimate of costs for repair.
  5. If you approve, we will require full payment upfront, we will then proceed with the repair. If you reject the quote, we charge R700 diagnostic fee.
  6. We will repair and flight test your drone to ensure quality of repairs completed.
  7. We will send confirmation of completion and either you can arrange collection or we can ship to you (shipping costs will be included on invoice)

  • Justin Campos

    Dylan from DroneWorld sales in Cape Town was amazing! So efficient, friendly, knowledgeable and overall a fantastic experience. Great coffee to add to the experience. Thanks DroneWorld!

  • Dick Peters

    I came from Swakopmund all the way to get my drone fixed, Mike Thornhill assisted me and managed to repair my drone THE SAME DAY because of the distance issue, he gave me constant feedback and super service, the price I payed was also very fair and reasonable, thank you Drone World for assisting me and putting me back in the air!!!

  • Esther Kuerten

    Great advise and a good deal!

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Craigen Clough

    I would like to thank Droneworld for their great customer service!! Ashely was their representative and he was amazing and replied to my emails in no time at all. Issue was resolved without a hitch.. Thanks guys!

  • Garreth Grosch

    Great service. Ashley was professional and efficient. Will definitely recommend this to fellow Pilots.

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Jim Dowe

    I needed a replacement drone - other lost in accident. Could't decide on specific model but after speaking to Dylan @ Droneworld Cape Town, he made it so easy. I was so happy with the deal I was offered and for the prompt service and delivery of the drone. Well worth a phone call to Dylan to purchase a drone. THANKS Dylan

  • Dylan Van jaarsveld

    Awesome experience

  • Alexander John Vipond

    I have been battling with my Mavic Pro for the last couple of months was getting very frustrated. Bought one of the first ones when they were launched. Drove from Plett to CT and was met by Ashley. What can I say, Ashley (Droneworld) went way and behond to repair my Drone. Thank you guys very much. Excellent Excellent Excellent

  • Sean Todd

    Brilliant service from Dylan in sales.. Had a question or two on the phone about a RONIN S and he said he would call me back which he did within 5 minutes.. Popped in this morning to purchase one.. well done great service

  • Stephan Baron

    Drone World thanks for the help, Mike T you were awesome man big help! Can get back to shooting!

  • Renier Jordaan

    Brandon offered the perfect solution to my problem after the "untimely" demise of my P3 Pro. He orchestrated a search and found a used unit to replace my old one enabling me to continue using the accessories I have. Thanks Brandon

  • Michael Hartmann

    The DJI specialists in CPT, excellent, friendly service

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Cam_J Walk

    Dylan provided us with all the information required to be confident in our decision. Thank you for the assistance and great service.

  • Steve Rose

    Excellent customer service from Dylan and his team. Spent days and days emailing back and forth asking technical and general questions but they remained patient and assisted me with the selection of the correct drone for my needs and the accessories to complement what I intend to use the drone for. Also, next day shipping, awesome! Thanks again - Steve

  • Jenny Osullivan

    I just want to say huge shout out to Dylan in Sales he was amazing online chat helped me to purchase a Mavic 2 Zoom I am from zim and Dylan awesome service thanks so so much very happy with purchase

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Unaswi Mothuti

    I ordered a drone at around 11am on a Thursday. They said 3-4 days delivery. I got the drone by 10am the next day, less than 24 hours. You guys made my Friday Thank you.

  • Amy Rossouw

    Very helpful

  • Daniel Veretnik

    I've bought several drones and accessories from Droneworld the past year and a half. I am really happy with the service. I always deal with a guy by the name of Dylan and he always helps me out with any questions I have. Well done Drone World and Dylan!

  • Colin chapple

    I tragically crashed my P4Pro into a wind turbine, tried various parties here in Joburg to get it fixed and also tried the UK, all to no avail,. They all wanted to do a complete swop of the camera and gimble for the cost of a refurbished drone!. Contacted Drone World, dropped it off with the staff there who were extremely helpful and confirmed that they could replace the broken, components only, voila three day later the drone is on its way back to me and for a third of the alternative price. Thank you for indulging my questions and the timely repair.

  • jon monsoon

    Pleasantly surprised by the awesome customer service (from initial phone call to collection of the product I purchased). Sales guys demonstrate actual, useful knowledge about their products and even though an item in the bundle I purchased was out of stock at the time, they kept to their promise and couriered the item to me as soon as the stock arrived. Unbeatable prices makes shopping here a win.

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Anton Henning

    To all the repair staff at DroneWorld... in particular Ashley... thank you for the amazing service that I have received on the repair of my RC unit. It was fast and the unit is working 100%... was working with it for 3 days after that and not one problem. I can safely recommend DroneWord and there repair staff, your drone is in good hands.

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Amy Haddon

    We required a new drone urgently and contacted Droneworld. Not knowing much about drones, they managed to answer our questions quickly and detailed. We then needed the drone couriered to us in a hurry and they successfully got it to us quicker than we even anticipated. We are very happy with their service, thank you Dylan for all the help.

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Hilton Fowkes

    Gave me a lot of time and advice the Brian.

  • Skye Booysen

    I am Tanith Hobkirk. Brandon assisted me in purchasing a combo set for my husband, and gave the most friendliest service as well as advice. Even gave me a better deal than what we expected! Great service, great personality and great knowledge!! well done!

  • Ivan Carolus

    Friendly, courteous staff. Just wish they could have some signage from Main Road because it is challenging for first time visitors.

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Elle PhotoSA

    Great Sales service from Dylan Tunmar

  • Craig Pidduck

    Awesome service from dylan! Thanks for the great help and assistance with a crashed drone and new P4!

  • Sean Paterson

    One of my favorite places to go for all things drone related. Very helpful and friendly staff.

  • Hendrik Groenewald

    Dylan and staff, so friendly and easy to talk to. Answer immediately and or quick response time on questions raised. Delivery was quick on items ordered. At first I was skeptic, but I enjoyed the outcome of my business with Dylan and team and I'm very positive about doing business again with them. TX Dylan and Team!

  • Gavin Jaime Fouché

    Great online store, I ordered my drone on Monday and received it today (Wednesday) in the DSV locker (in Gauteng). Great shipping time, good service on Facebook messages (the website online support system isn't great). Happy customer.

  • Kevin Meiklejohn

    Just had the most satisfying experience with my purchase from DroneWorld. Not only was the point of sale from Dylan top notch, but his after sale service even better after some small items was missing on delivery. Thank you Droneworls and Dylan for your excellent service.

  • Dinesh Mooloo

    Excellent, professional and informative service from Dylan and the team at Drone world.

  • Alfonso Abril

    Very nice service, the contact, information and transparency have been great. The drone arrived to Johannesburg in only 1 day. 100% recommended.

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Pierre Van Staden

    AWESOME company, placed an order online and was sent the following day to JHB. The courier companies was slow with delivery, but got my order just in time. In all, Droneworld definitely has my support. Thanks alot for everything!!! The lady who helped was Natasha. HAPPY FLYING!!!!

  • Sean Nel

    I went directly to Droneworld because of bad TakeAlot Experiences, and was mildly surprised that as a standard, they have next day delivery if you are early enough and the pricing was better!I was doing an online purchase which I couldn't complete because of a software bug surrounding my delivery address. Live Chat got me connected to Ashley that created an invoice for me on the fly as well as a link for online payment and boom. All sorted. Products delivered on time, neatly packaged and undamaged boxes.Happy as a clam. 😊

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