Droneworld guarantees that subject to the following conditions, refund and exchange can be requested within the rules of the Consumer Protection Act (CPA) of South Africa:
1. Exchange can be requested under one of the following conditions:
a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
b. Misrepresentation of the product purchased based on original description of the product.
c. Manufacturing defect(s).
2. Refund can be requested under one of the following conditions:
a. Manufacturing defect of the product was found within 7 working days since of receipt.
b. Product has been exchanged once but still has manufacturing defect.
c. Product was received 5 working days passed the guaranteed delivery date due to external factors.
3. Refund and/or Exchange will not be honoured under any one of the following conditions:
a. Customer did not immediately report damage sustained in transit of the product.
b. Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
c. Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
d. Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
e. Product held no manufacturing defects after testing made by Technical Support.
f. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.Payments made for Pre-Ordered Items or deposits to secure products unless the manufacturer fails to deliver or stop producing the paid for i. Payments made for Pre-Ordered Items or deposits to secure products unless the manufacturer fails to deliver or stop producing the paid for product.

4. DJI Warranty

DJI drones carry a 12 month warranty from date of the drone being registered. DJI’s batteries, cameras and the gimbal all carry a 6 month warranty.

5. Miscellaneous

a. Refund Time Frame – For local credit card/debit card and PayPal, refunds can take up to 10 business days after the product is received. For international credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days.
b. Refunds will carry a minimum handling fee of R500.00 or 10% of the invoice price, whichever is the greater of the two if there is no valid reason for the Refund based on the CPA rules.

c.For exchanges, only the defective parts will be replaced.

6. All products must be paid for in full before placing a warranty claim.

If you bought your product from a DJI authorized dealer, we would recommend that you contact them first with regards to technical support issues.


How Does It Work?
Droneworld Crash Protection is provided FREE OF CHARGE and available exclusively for all new DJI Mavics and all new DJI Phantoms purchased from Droneworld or online at www.droneworld.co.za at RRP.
By purchasing from Droneworld, you will receive a coverage amount equal to the market price of your aircraft for repair services within the validity period, providing you with worry-free flight.

Your aircraft will also be repaired subject to a small excess of just 5% of the purchase price. Repair costs and aircraft conditions must satisfy Droneworld Crash Protection which is that you must prove a min of 5 hours flying time on your DJI account.

Other Benefits
Expedited repair service 
50%  discount on DJI aircraft rental while your Aircraft is under repair.

What’s Not Covered
Lost or partially lost aircraft, gimble or camera
 stolen, forgotten or abandoned product 
damage caused by flight under unsuitable or illegal flight conditions.
Remote controller.
Liquid Damage of any kind
 abrasions or shell damage that do not affect the performance of the product
 direct or indirect losses caused by force majeure
 repair requests outside of the period of validity 
damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.

Replacement Process
If damage occurs, contact Droneworld Crash Protection via customer support at www.droneworld.co.za
Send or deliver your product (including the aircraft, gimble, propellers, and 
battery), to our store in Cape Town.
Do Not return remote controller.

Please include your contact details with your package and send only to Droneworld, 154 Main Rd, 4th Floor, Equinox building etc Deliveries to Postnet or Post Office will NOT be collected.

Droneworld Crash Protection will be terminated without notice in the following situations:
– The service has expired
– Your DJI product was repaired by non-official DJI repair centre
–  If the customer has found to have broken a product on purpose, the service will be terminated automatically.

Validity Period
Droneworld Crash Protection is valid for 12 months from the date of purchase and will automatically terminate once repair cost equals the market value of aircraft.

During the validity period, if accidental damage occurs during normal use, repair fees and related costs will be covered by Droneworld Crash Protection.

Unlimited Repairs
There is no limit to the number of times your aircraft can be repaired, provided the coverage amount is not exceeded.