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TERMS AND CONDITIONS

TERMS AND CONDITIONS

Droneworld guarantees that subject to the following conditions, refund and exchange can be requested within the rules of the Consumer Protection Act (CPA) of South Africa:
1. Exchange can be requested under one of the following conditions:
a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
b. Misrepresentation of the product purchased based on original description of the product.
c. Manufacturing defect(s).
2. Refund can be requested under one of the following conditions:
a. Manufacturing defect of the product was found within 7 working days since of receipt.
b. Product has been exchanged once but still has manufacturing defect.
c. Product was received 5 working days passed the guaranteed delivery date due to external factors.
3. Refund and/or Exchange will not be honoured under any one of the following conditions:
a. Customer did not immediately report damage sustained in transit of the product.
b. Refund or exchange is requested after 7 working days (the actual date may varies according to local laws and regulations) of purchase (since the actual date the product received).
c. Product sent in for refund or exchange not including all original accessories, attachments and packaging, or with damage on any part of the product.
d. Legal proof-of-purchase or receipts are unable to be provided, or have been forged or tampered.
e. Product held no manufacturing defects after testing made by Technical Support.
f. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.Payments made for Pre-Ordered Items or deposits to secure products unless the manufacturer fails to deliver or stop producing the paid for i. Payments made for Pre-Ordered Items or deposits to secure products unless the manufacturer fails to deliver or stop producing the paid for product.

4. DJI Warranty

DJI drones carry a 12 month warranty from date of the drone being registered. DJI’s batteries, cameras and the gimbal all carry a 6 month warranty.  Products in the Osmo range like Osmo Pocket, Osmo Mobile, Osmo Action etc carry a 6 month DJI Warranty.

5. Miscellaneous

a. Refund Time Frame – For local credit card/debit card and PayPal, refunds can take up to 10 business days after the product is received. For international credit cards, Visa or MasterCard, the refund can take up to 7 to 14 business days.
b. Refunds will carry a minimum handling fee of R500.00 or 10% of the invoice price, whichever is the greater of the two if there is no valid reason for the Refund based on the CPA rules.

c.For exchanges, only the defective parts will be replaced.

d.Goods will be assessed on arrival, please also make sure that any items sent to our offices are packaged properly and safely for transit to our offices.

e. If you have requested that Droneworld does a drone ‘set-up’ for you, please note that this may delay your dispatch time or day.

 

6. All products must be paid for in full before placing a warranty claim.

If you bought your product from a DJI authorized dealer, we would recommend that you contact them first with regards to technical support issues.

7. Events beyond our Reasonable control.

Errors:

a.  We shall take all reasonable efforts to accurately reflect the images, description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy

b. Droneworld CC shall not be bound by any incorrect information regarding our products displayed on any third party websites. Droneworld CC will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

8. Pricing and Availability

All prices are quoted in Rand (ZAR) and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. We list availability information for products sold on the website, including on each product information page. We cannot be more specific about availability than what is stated on the site. Dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products are subsequently found to be unavailable.

Despite our best efforts, a small number of the products on the website may be miss-priced. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, not honour the stated price and charge the correct price. We will contact you for instructions before shipping the products or cancel your order and notify you of such cancellation. Should the product show a zero balance, it would likely be system error and we will charge the full correct retail price of that specific item.

At certain times and under specific conditions we reserve the right to pre-register certain products.

  1. Price Matching

We will match any price worldwide provided the deal composition is exactly the same, the company ships to SA, is an authorized DJI dealer and also has stock of the product.

CRASH PROTECTION TERMS AND CONDITIONS

How Does It Work?
Droneworld Crash Protection is provided at a fee and available exclusively for all new DJI Mavics and all new DJI Phantoms purchased from Droneworld or online at www.droneworld.co.za at RRP.
By purchasing from Droneworld, you will receive a coverage amount equal to the market price of your aircraft for repair services within the validity period, providing you with worry-free flight.

Excess
Your aircraft will also be repaired subject to a small excess of just 5% of the purchase price. Repair costs and aircraft conditions must satisfy Droneworld Crash Protection which is that you must prove a min of 5 hours flying time on your DJI account on the drone that you are claiming on.

Other Benefits
Expedited repair service 
50%  discount on DJI aircraft rental while your Aircraft is under repair.

What’s Not Covered

  • Lost or partially lost aircraft, gimble or camera stolen, forgotten or abandoned product 
damage caused by flight under unsuitable or illegal flight conditions.
 This includes Pilot negligence eg Drone out of line of sight, DJI safety recommendations are ignored or cancelled during flight.
  • Remote controller.
    Liquid Damage of any kind
  • abrasions or shell damage that do not affect the performance of the product
  • direct or indirect losses caused by force majeure
 repair requests
  • outside of the period of validity
  • 
damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and charger.
  • You will not be covered if aircraft is flying in poor light conditions.
  • You will not be covered if aircraft is in sport mode.
  • You will not be covered if your device is being flown on/with someone else’s account.  It must be flown on the account it is registered with.
  • Flight logs must show that flights during which incident occurred were done in line of sight.
  • Clients must provide flight logs from DJI app in order to process the claim. Failure to provide flight logs will result in an unsuccessful claim.
  • Client needs to be filming while the crash occurs and have the footage as proof that will accompany the flight record. Failure to provide flight footage will result in an unsuccessful claim.
  • Third party apps will void claims to Crash protection

Replacement Process

If damage occurs, contact Droneworld Crash Protection via customer support at www.droneworld.co.za
Send or deliver your product (including the aircraft, gimble, propellers, and 
battery), to our store in Cape Town.
Do Not return remote controller.

Please include your contact details with your package and send only to Droneworld, 154 Main Rd, 4th Floor, Equinox building etc Deliveries to Postnet or Post Office will NOT be collected.

Termination
Droneworld Crash Protection will be terminated without notice in the following situations:
– The service has expired
– Your DJI product was repaired by non-official DJI repair centre
–  If the customer has found to have broken a product on purpose, the service will be terminated automatically.

Validity Period
Droneworld Crash Protection is valid for 12 months from the date of purchase and will automatically terminate once repair cost equals the market value of aircraft.

During the validity period, if accidental damage occurs during normal use, repair fees and related costs will be covered by Droneworld Crash Protection.

Unlimited Repairs
There is no limit to the number of times your aircraft can be repaired, provided the coverage amount is not exceeded.

Rent-a-Drone

By agreeing to the terms & conditions, you accept full responsibility while the DJI Unit you have rented is in your possession until the DJI Unit is returned and in our possession at the Droneworld Head Office.

  1. Security Deposit will need to be paid in full and reflecting in Droneworld Account before DJI Unit will be handed over.
  2. Any DJI Unit Returned late will result in an additional late fee which will be double the Daily Rental Fee.
  3. All Rentals DJI Units are to be at our Droneworld Head office by 10 am on last day of rental. Droneworld will allow a 90minute grace period thereafter we will charge you an additional fee which will be double the Daily Rental Fee.
  4. Any Damages caused will result in an assessment to be taken place which will result in the Assessment fee and Repair to be deducted from the Security Deposit.
  5. Any DJI units rented will need to be sent back via your own courier and this will be at own risk and cost.
  6. The sender will be liable for any damages incurred during transit to our office.
  7. Dependant on where and how badly damaged, the cost will be charged and taken off the security deposit.
  8. DJI Units rented from 1 week – 6 Months we qualify for courier. Rental between 24 hours and 6 days collection at our office only.
  9. Crash Protection only applies to DJI Drones rented for 3 Months or more.
  10. The security deposit remainder amount after deductions can take up to 2-3 Business Days to be refunded back into your account.
  11. Failure to return the DJI Unit you have rented, will entitle Droneworld the full right to retain your full security deposit to cover the cost of the DJI unit rented.
  12. If the DJI Unit is Beyond Economical Repair, will entitle Droneworld the full right to retain your full security deposit to cover the cost of the DJI unit rented.
  13. If you have requested that Droneworld does a drone ‘set-up’ for you, please note that this may delay your dispatch time or day.

Drone Set-Up

  1. If you have requested that Droneworld does a drone ‘set-up’ for you prior to dispatch, please note that this may delay your dispatch time or day.  Please enquire with your sales agent or customer care about any delays.

 

  • Alexander John Vipond

    I have been battling with my Mavic Pro for the last couple of months was getting very frustrated. Bought one of the first ones when they were launched. Drove from Plett to CT and was met by Ashley. What can I say, Ashley (Droneworld) went way and behond to repair my Drone. Thank you guys very much. Excellent Excellent Excellent

  • Esther Kuerten

    Great advise and a good deal!

  • Amy Rossouw

    Very helpful

  • Dick Peters

    I came from Swakopmund all the way to get my drone fixed, Mike Thornhill assisted me and managed to repair my drone THE SAME DAY because of the distance issue, he gave me constant feedback and super service, the price I payed was also very fair and reasonable, thank you Drone World for assisting me and putting me back in the air!!!

  • Cam_J Walk

    Dylan provided us with all the information required to be confident in our decision. Thank you for the assistance and great service.

  • Renier Jordaan

    Brandon offered the perfect solution to my problem after the "untimely" demise of my P3 Pro. He orchestrated a search and found a used unit to replace my old one enabling me to continue using the accessories I have. Thanks Brandon

  • Michael Hartmann

    The DJI specialists in CPT, excellent, friendly service

  • Jim Dowe

    I needed a replacement drone - other lost in accident. Could't decide on specific model but after speaking to Dylan @ Droneworld Cape Town, he made it so easy. I was so happy with the deal I was offered and for the prompt service and delivery of the drone. Well worth a phone call to Dylan to purchase a drone. THANKS Dylan

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Dinesh Mooloo

    Excellent, professional and informative service from Dylan and the team at Drone world.

  • Craig Pidduck

    Awesome service from dylan! Thanks for the great help and assistance with a crashed drone and new P4!

  • Gavin Jaime Fouché

    Great online store, I ordered my drone on Monday and received it today (Wednesday) in the DSV locker (in Gauteng). Great shipping time, good service on Facebook messages (the website online support system isn't great). Happy customer.

  • Diederik Kotze

    Yesterday I placed an order from drone world....They in Cape Town and Im in Bloemfontein....Quick and painless online order...not even 24h later and Boom...in my hands. Thanx Brain and team.

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Ivan Carolus

    Friendly, courteous staff. Just wish they could have some signage from Main Road because it is challenging for first time visitors.

  • Colin chapple

    I tragically crashed my P4Pro into a wind turbine, tried various parties here in Joburg to get it fixed and also tried the UK, all to no avail,. They all wanted to do a complete swop of the camera and gimble for the cost of a refurbished drone!. Contacted Drone World, dropped it off with the staff there who were extremely helpful and confirmed that they could replace the broken, components only, voila three day later the drone is on its way back to me and for a third of the alternative price. Thank you for indulging my questions and the timely repair.

  • Kevin Meiklejohn

    Just had the most satisfying experience with my purchase from DroneWorld. Not only was the point of sale from Dylan top notch, but his after sale service even better after some small items was missing on delivery. Thank you Droneworls and Dylan for your excellent service.

  • Skye Booysen

    I am Tanith Hobkirk. Brandon assisted me in purchasing a combo set for my husband, and gave the most friendliest service as well as advice. Even gave me a better deal than what we expected! Great service, great personality and great knowledge!! well done!

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Unaswi Mothuti

    I ordered a drone at around 11am on a Thursday. They said 3-4 days delivery. I got the drone by 10am the next day, less than 24 hours. You guys made my Friday Thank you.

  • Jenny Osullivan

    I just want to say huge shout out to Dylan in Sales he was amazing online chat helped me to purchase a Mavic 2 Zoom I am from zim and Dylan awesome service thanks so so much very happy with purchase

  • Thulani Cindi

    I am must say I am pleasantly grateful for the service offered by Drone world. The customer services provided by Natasha and Ashley was quite amazing. I remember at some point giving them a deadline for my Mavic Pro 2; and they delivered on time, in fact a day earlier than I had expected. Thanks for your kindness. I wouldn't hesitate to come back to you in future when I face challenges.

  • Pierre Van Staden

    AWESOME company, placed an order online and was sent the following day to JHB. The courier companies was slow with delivery, but got my order just in time. In all, Droneworld definitely has my support. Thanks alot for everything!!! The lady who helped was Natasha. HAPPY FLYING!!!!

  • Dylan Van jaarsveld

    Awesome experience

  • Voll Afrika

    Very nice guys! We showed up with a problem with our drone. They told us, that it's working, we just did something wrong and did not charge us. Thank you very much!

  • Elle PhotoSA

    Great Sales service from Dylan Tunmar

  • Alfonso Abril

    Very nice service, the contact, information and transparency have been great. The drone arrived to Johannesburg in only 1 day. 100% recommended.

  • Sean Paterson

    One of my favorite places to go for all things drone related. Very helpful and friendly staff.

  • Steve Rose

    Excellent customer service from Dylan and his team. Spent days and days emailing back and forth asking technical and general questions but they remained patient and assisted me with the selection of the correct drone for my needs and the accessories to complement what I intend to use the drone for. Also, next day shipping, awesome! Thanks again - Steve

  • Hilton Fowkes

    Gave me a lot of time and advice the Brian.

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Stephan Baron

    Drone World thanks for the help, Mike T you were awesome man big help! Can get back to shooting!

  • Craigen Clough

    I would like to thank Droneworld for their great customer service!! Ashely was their representative and he was amazing and replied to my emails in no time at all. Issue was resolved without a hitch.. Thanks guys!

  • Garreth Grosch

    Great service. Ashley was professional and efficient. Will definitely recommend this to fellow Pilots.

  • Synaps3

    Excellent service! These guys are on the spot when you need anything.

  • Anton Henning

    To all the repair staff at DroneWorld... in particular Ashley... thank you for the amazing service that I have received on the repair of my RC unit. It was fast and the unit is working 100%... was working with it for 3 days after that and not one problem. I can safely recommend DroneWord and there repair staff, your drone is in good hands.

  • Justin Campos

    Dylan from DroneWorld sales in Cape Town was amazing! So efficient, friendly, knowledgeable and overall a fantastic experience. Great coffee to add to the experience. Thanks DroneWorld!

  • Willem Coetsee

    Like the professional way these guys dealt with my queries. They sure know how to up-sell too! Always buy something extra for the kit!! Definitely recommended for all your drone requirements!!

  • Sean Nel

    I went directly to Droneworld because of bad TakeAlot Experiences, and was mildly surprised that as a standard, they have next day delivery if you are early enough and the pricing was better!I was doing an online purchase which I couldn't complete because of a software bug surrounding my delivery address. Live Chat got me connected to Ashley that created an invoice for me on the fly as well as a link for online payment and boom. All sorted. Products delivered on time, neatly packaged and undamaged boxes.Happy as a clam. 😊

  • Hendrik Groenewald

    Dylan and staff, so friendly and easy to talk to. Answer immediately and or quick response time on questions raised. Delivery was quick on items ordered. At first I was skeptic, but I enjoyed the outcome of my business with Dylan and team and I'm very positive about doing business again with them. TX Dylan and Team!

  • jon monsoon

    Pleasantly surprised by the awesome customer service (from initial phone call to collection of the product I purchased). Sales guys demonstrate actual, useful knowledge about their products and even though an item in the bundle I purchased was out of stock at the time, they kept to their promise and couriered the item to me as soon as the stock arrived. Unbeatable prices makes shopping here a win.

  • Daniel Veretnik

    I've bought several drones and accessories from Droneworld the past year and a half. I am really happy with the service. I always deal with a guy by the name of Dylan and he always helps me out with any questions I have. Well done Drone World and Dylan!

  • Sean Todd

    Brilliant service from Dylan in sales.. Had a question or two on the phone about a RONIN S and he said he would call me back which he did within 5 minutes.. Popped in this morning to purchase one.. well done great service

  • Amy Haddon

    We required a new drone urgently and contacted Droneworld. Not knowing much about drones, they managed to answer our questions quickly and detailed. We then needed the drone couriered to us in a hurry and they successfully got it to us quicker than we even anticipated. We are very happy with their service, thank you Dylan for all the help.

We will beat any price worldwide!

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